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how companies are using AI for customer experience

Using AI to Improve Customer Experience

In our daily lives, artificial intelligence (AI) is almost everywhere. AI learns what movies, songs and products we will like and suggests ideas based on what we’ve already consumed. It follows our voice commands on devices like Alexa and Google Home. We all know that big tech companies use machine learning for everything, from marketing […]

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what is managed voice

Overview of Managed Voice

Though phone systems can often be taken for granted by companies, they are one of the most important parts of any organization. A phone system can make or break relationships with clients, bring in new business and help your team provide top-quality customer service. The advent of cloud-based technologies brought more options than ever before […]

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benefits of UCaaS

The Benefits of Ucaas

Growing numbers of companies are changing the way they communicate both internally and externally by switching to unified communications as a service (UCaaS), an approach to communications technology that involves combining many different communication methods into one platform. These methods can include voice over internet protocol (VoIP), video conferencing, instant messaging, email and more. The platform resides […]

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video conferencing benefits

The Benefits of Video Conferencing

You want to schedule a meeting with your team to discuss an ongoing or upcoming project. The only trouble is, people on your team work remotely. Getting them to all come into the office at the same time proves challenging. Fortunately, technology makes it easy to get people together for a meeting or conference. Thanks […]

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Morefield Communications Voted Top Winner in Central Penn Business Journal’s Reader Rankings

Voted Top Winner in 4 Technology Categories: Best IT & Tech Support Co., Best Data Management and Protection Co., Best Audio/Visual Co., and Best Telecommunications Co. Morefield Communications was honored to be voted a top winner in several categories at the Central Penn Business Journal’s 2019 Reader Rankings Awards. Morefield was voted top winner in […]

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