The Service Desk Advantage: How Morefield Helps Organizations Stay Ahead of Disruptions

Technology drives modern business. When it fails—whether a workstation won’t boot, email service is interrupted, or a key application goes offline—it’s not just an inconvenience, it’s an operational disruption. In many cases, these disruptions can lead to lost productivity, missed revenue, and frustrated employees or customers. That’s where a professional Service Desk becomes essential.

At Morefield, our Service Desk doesn’t just react to incidents, but we actively manage toward resolution with a goal of reducing the impact to your organization. Whether you rely on cloud collaboration tools, on-premise servers, voice communication platforms, or a secure network infrastructure, the Morefield Service Desk is your front line of defense against IT disruptions.

A Little About the Service Desk Team

Our Service Desk is staffed by full-time Morefield employees who work Monday through Friday from 8 AM to 5 PM. These dedicated professionals represent every major technical discipline across the Morefield catalog. From workstations and laptops to complex network infrastructure, surveillance and access control systems, voice/telephony solutions, and carrier connectivity, our team is trained and ready.

Importantly, the Morefield Service Desk operates across (3) tiers of technical expertise. This allows us to manage both quick fixes and complex escalations with precision. Whether it’s resetting a user password or troubleshooting a persistent network performance issue, we route incidents to the right level of support the first time, minimizing delays to your operation.

What to Expect When You Work with the Morefield Service Desk

We believe the key to reliable support lies in process and accountability. That’s why our Service Desk operates under clearly defined standards and procedures that are repeatable, measurable, and proven effective.

When you contact the Morefield Service Desk—by phone, email, or chat—your issue is not sent to voicemail or buried in an inbox. All calls are answered live by a real person, and every incoming request is triaged on a central service board. From there, we assign each incident a priority level based on the potential impact to your organization:

• Priority 1: Critical outage affecting a majority of the organization
• Priority 2: Major disruption impacting multiple users
• Priority 3: Moderate issue affecting a single user or non-critical system
• Priority 4: Informational requests or non-urgent tasks

Each request is logged and assigned a ticket number, so you can track its progress from start to finish. Tickets can move through up to (18) different statuses, with automatic updates shared with your point of contact each time a change occurs. If a resolution isn’t progressing per your expectations, you have a choice to escalate to our senior management.

The Daily Work of the Service Desk

While no two days are ever quite the same at the Service Desk, we see consistent trends across our client base. For larger customers, we average about 500 tickets per month, and across the board, we meet or exceed our Service Level Agreements (SLAs) 95% of the time.

The busiest times? Monday mornings—when employees return to work—and Thursday afternoons—when last-minute requests are submitted before the weekend.

The scope of our support spans a broad range of services:

End User Support Troubleshooting software & peripherals, onboarding | offboarding users, resetting passwords

Device & Infrastructure Management Workstation setups, network connectivity issues, server maintenance, backup and restoration

Network Security Reviewing logs, responding to threats, patching vulnerabilities

Behind-the-Scenes Help Asset management, reporting, and contributing to knowledge base documentation

We don’t just respond to incidents—we partner with your organization, supporting your employees and together we deliver a better IT experience.

Why the Service Desk Matters to Morefield Clients

Our clients count on technology to run their operations, but most don’t want the cost or complexity of staffing a full-time internal IT department. That’s why they choose Morefield.

Our Service Desk supplements internal staff or serves as the primary source of IT support. In both roles, we provide value by, acting as an expert escalation point.

1. Proactively monitoring systems and alerts
2. Ensuring friendly, expert, and accountable assistance
3. Taking ownership of incidents until resolution
4. When an incident occurs, our clients expect a fix—and we deliver.

Embodying Morefield Core Values

The strength of our Service Desk doesn’t come just from our tools or processes—it comes from our people. Every member of the Service Desk team operates under Morefield’s core values:

• Growth: We continuously train, learn, and improve. Our technicians | engineers stay on top of emerging technologies and processes.
• Service: Our team focuses on the customer experience, prioritizing empathy, clarity, and timely response.
• Culture: We foster a collaborative; inclusive environment built on mutual respect and shared passion for solving problems.
• Excellence: We take pride in the details and strive for top performance that builds client trust and confidence.

These values translate into real-world results—and satisfied customers.

What Our Clients Say About the Morefield Service Desk

We believe in transparency and accountability, which is why we ask every ticket contact to rate their experience once their service request is resolved. Each feedback request includes a three “smile” feedback option, so users can quickly and easily rate their satisfaction.

The results speak for themselves: Morefield’s Service Desk consistently earns a 99% customer satisfaction score.

Here are just a few of the comments we’ve received:

• “Always the best, quick to respond and quick to complete the job.”
• “Fast response and great work. Thank you!”
• “Prompt response and knowledgeable staff.”

For more client testimonials, visit morefield.com

Your Trusted Partner in IT Support

scalable support, or an enterprise searching for a reliable partner, the Morefield Service Desk is built to meet your needs.

We combine people, processes, and technology to ensure IT disruptions are handled quickly, efficiently, and professionally—so you can get back to doing what matters most.

Ready to experience the Morefield difference?

Let’s talk about how our Service Desk can help your organization reduce downtime, increase productivity, and gain peace of mind. Contact us today to schedule a consultation or learn more.

Is your company considering a migration from a premise-based telephone system to the Cloud? You’re not alone. Across Central Pennsylvania, organizations of all sizes and industries are rethinking their communications infrastructure—and many are finding that voice services delivered from the Cloud are the future.

From increased flexibility to predictable monthly pricing, businesses are seeing measurable benefits from leaving behind aging PBX hardware and embracing unified communications platforms like RingCentral. Whether you’re a not for profit, manufacturer, or healthcare provider, this article explores how your peers are making the move, what the transition typically costs, and how Morefield supports every step of your journey.

The Rise of Voice Services from the Cloud

As remote work and digital collaboration continue to shape the modern workforce, traditional phone systems are becoming increasingly outdated. Companies relying on aging premise systems such as Avaya, NEC, and Allworx often face limitations in scalability, remote access, and maintenance costs. Cloud-delivered voice services, by contrast, offer a streamlined, cost-effective, and highly mobile solution.

Morefield has worked with a growing number of clients interested in more than just “cutting the cord.” These organizations want fully integrated, cloud-native platforms that integrate with line of business applications, support automation, enable remote work, and reduce the burden on internal IT staff.

But who exactly is making this switch?

Industries Leading the Cloud Migration

In Central Pennsylvania, Morefield has migrated more than 4,500 seats to the Cloud across 12 different industries. These migrations aren’t limited to any one sector—they’re occurring in businesses large and small, public and private.

A look at Morefield’s customer base reveals successful transitions in:

• Utilities
• Veterinary Practices
• Houses of Worship
• Not for Profits
• Financial Services
• SLED (State, Local, and Education)
• Retail & Wholesale Commerce
• Manufacturing
• Automotive
• Construction Trades
• Healthcare
• Professional Services

This broad spectrum of industries illustrates that the move to Cloud Voice isn’t a niche trend—it’s a mainstream strategy that delivers universal business benefits.

What Does a Typical Migration Look Like?

For organizations contemplating the move, one of the first questions is often cost. Based on Morefield’s deployments, the average organization has around 60 seats, with a cost per seat of $24.85. That translates to a typical monthly invoice of about $1,491.

These numbers are valuable benchmarks for IT leaders and finance teams building business cases for cloud migration. When you compare this to the hidden costs of maintaining legacy systems—equipment failures, lack of remote capabilities, expensive technician calls—the case for migration becomes clear.

Morefield: Your Migration Partner

For over five years, RingCentral has been a strategic Cloud Voice partner for Morefield, providing a reliable, scalable, and feature-rich platform for customers transitioning from older systems. RingCentral’s unified communications tools are AI enabled and include voice, video, messaging, and contact center—all delivered through a secure, cloud-based interface.

But success depends on more than the platform—it hinges on a well-managed migration process.

That’s where Morefield comes in.

Our experienced team follows a proven methodology to ensure a seamless transition, free from disruption:

System Review & Site Assessment

We begin by auditing your current phone system, including an inventory of handsets, switches, and other voice infrastructure. Many customers are surprised to learn which components are outdated or incompatible with modern platforms.

Cost Analysis

We help you understand your current telecommunications spend—both fixed and variable—and model the anticipated cost impact of moving to the cloud. This includes factoring in legacy contracts, carrier penalties, and bandwidth changes.

Budget Planning

We provide clear pricing structures and formal budget forecasts for the proposed RingCentral solution, helping CFOs and procurement teams plan for the investment with no surprises.

Business Case & Benefit Forecast

Beyond cost, we quantify the organizational gains from the shift. These include:

• Seamless remote and mobile communication
• Better integration with Microsoft Teams, Salesforce, and other LoB applications
• Improved call handling and reporting
• Simplified billing and vendor management
• Future-proof scalability

Regional Leadership and Recognition

As a Gold Partner of RingCentral, Morefield has the top performing implementation team in the region. We’re proud to be a top RingCentral lead generation partner in Central PA, which is a direct result of the trust local organizations place in our knowledge and expertise.

Whether you’re a single-location business or a multi-site enterprise, Morefield tailors its professional services to your needs. Our team handles porting numbers, coordinating with carriers, training staff, and configuring your new system to match how you work—not the other way around.

A Trusted Path Forward

The Cloud Voice journey doesn’t have to be complicated or disruptive. With Morefield as your partner, you’re not just signing up for a Cloud subscription—you’re investing in a modern communications platform that grows with your business.

Organizations that make the switch often report better employee experience, fewer IT headaches, and improved client communication—all while keeping costs predictable and support accessible.

Let’s Talk About Your Voice Strategy

Are you still on a legacy premise-based phone system? Curious what others in your industry are paying? Or maybe you’re ready to explore how cloud voice fits into your broader IT modernization plan?

Contact Morefield today to schedule a no-obligation consultation. We’ll walk through your current setup, provide a tailored ROI analysis, and help you build a voice communications strategy that’s aligned with your goals

In today’s digitally connected world, every business—regardless of size or industry—relies on IT systems to operate efficiently. From email and phone systems to cloud storage and encrypted communication, every technology touchpoint is critical to employee productivity and customer satisfaction. When something goes wrong or when a simple question arises, organizations need immediate answers and dependable support. This is where a dedicated IT Service Desk becomes a strategic advantage—and where Morefield stands apart from other IT providers in Central Pennsylvania.

Why a Dedicated Service Desk Matters

Many Managed Service Providers (MSPs) tout their technical excellence, experienced staff, and robust IT solutions. However, many of these providers operate with lean resources. They either outsource their Service Desk functions or require their engineers to split time between installations, ongoing projects, and user support. The result? Delays in response, inconsistent service quality, and frustrated employees.

At Morefield, we’ve adopted a different approach. Our Service Desk is staffed entirely by Morefield employees—no outsourcing, no call centers, no rotating freelancers. This means that every time you call, email, or submit a ticket, you’re speaking directly with someone who understands your environment, your systems, and your business goals. More importantly, we have invested in a dedicated team whose sole responsibility is to triage incidents, respond to general questions, and resolve issues quickly and efficiently.

The Power of Focus: Dispatch and Incident Triage by Morefield

Having a dedicated team matters most when things go wrong. Whether it’s a system outage, a password issue, or confusion over a recent update, businesses don’t want to wait. They want a reliable partner who can jump into action, assess the issue, and provide a timely solution.

With Morefield, your Service Desk requests go directly to experienced support professionals—not an engineer on a job site or a tech team juggling multiple roles. Our dispatch and incident triage processes are streamlined and handled entirely in-house. This level of operational control allows Morefield to ensure consistency in how your tickets are prioritized, assigned, and resolved.

The Questions We’re Asked the Most: Insights from 2025 Service Desk Data

From January to May of 2025, Morefield gathered the incoming general questions to our Service Desk, sharing top topics that matter most to our clients. These questions reflect the daily challenges that employees face—and the critical need for responsive support.

The 15 most frequently asked topics in the first half of 2025:

1. Emails – Access issues, setting up forwarding rules, creating aliases, and troubleshooting email configuration.
2. How it works – Subjects related to comparisons; these questions typically request repeating past processes or setups.
3. Telephones – Everything from voicemail setup to call routing and phone extension configuration.
4. Outlook – Technical issues related to Microsoft Outlook, including sync problems and calendar features.
5. Outside Lines – Questions about physical and virtual lines: phone, fax, and network connectivity.
6. New – Requests related to onboarding employees, provisioning new devices, or activating new services.
7. Line of Business – Client-specific inquiries that emphasize Morefield’s ability to understand and support unique environments.
8. MS Office – Questions about Microsoft Office, Office 365
9. Cloud – Inquiries about cloud storage, cloud infrastructure, backups, and software-as-a-service platforms.
10. Encryption – Concerns about secure communication, encrypted file sharing, and delivery of sensitive information.
11. Daily Tech Consumption – General usage questions that often indicate a need for additional training or support documentation.
12. System Status – Questions focused on existing configurations or the current IT environment.
13. Encrypted Email – Specific, security-conscious queries about sending and receiving encrypted email.
14. Server – Server updates, configurations, and performance troubleshooting.
15. Access – Permission-based questions, often about access to folders, tools, or shared resources.

What This Tells Us

This data isn’t just a snapshot of what employees are asking—it’s a reflection of what matters most within a functioning workplace. Here are four trends that are supported by the dataset from the list of frequently asked questions:

• Email and phone issues appear regularly across all months, highlighting how foundational these systems are to daily operations.
• Access and network-related tickets show occasional spikes, often aligning with system updates or policy changes.
• Hardware and software questions maintain a steady presence, indicating ongoing employee support needs that require real-time answers.
• Security and cloud inquiries, while less frequent, demonstrate growing awareness and concern around secure, modern IT solutions.

In short, the questions may vary, but the need for fast, knowledgeable, and human support does not.

What Makes Morefield’s Service Desk Different?

Every MSP claims to have smart, helpful staff—and many do. The difference lies not in whether your provider has good people, but in whether those people are available when you need them. A brilliant engineer is no use to your business if they’re too busy on a field installation to answer a call or respond to a support ticket.

At Morefield, our Service Desk is built around availability and responsiveness. Our team is trained not just in IT, but in client communication, urgency handling, and follow-through. They aren’t stretched across multiple roles—they are focused entirely on providing timely service and knowledgeable support. And because they are Morefield employees, they are invested in our culture and committed to delivering an excellent experience every time your organization has a technical question.

Do You Know Your MSP’s Numbers?

We believe transparency is power. That’s why we actively analyze and share insights from our ticketing system to continually improve our service and help our clients see the value of what they’re receiving. If your current MSP isn’t showing you metrics or can’t explain where their support team spends their time, it may be time to ask harder questions.

• How quickly do they respond to incidents?
• What percentage of tickets are resolved on the first call?
• Are general questions being addressed or ignored in favor of project work?
• Are their experts split between support and installations, leaving you in the lurch?

At Morefield, we can answer those questions because we’ve built a model around dedicated service, measurable performance, and ongoing improvement.

Why It Matters to Your Business

When your employees can’t send an email, connect to a meeting, or access a shared folder, productivity comes to a halt. These are the moments when the quality of your IT support is put to the test—not by how complex their certifications are, but by how quickly and confidently they can help.

The Morefield Service Desk is more than a help line—it’s an extension of your team. It’s a strategic asset that gives your employees peace of mind, reduces downtime, and ensures your technology supports your business instead of slowing it down.

Ready for Better Support?

If your organization values responsiveness, personalized support, and consistent service, it’s time to consider a better option. Contact Morefield today to learn how our dedicated, staffed Service Desk can make a difference for your employees—and your bottom line.

Downtime can cost small and medium-sized businesses (SMBs) up to $25,000 per hour. With data loss becoming a common issue amidst cyberattacks and natural disasters, you should have a plan in place to prevent costly downtime. Cloud disaster recovery (DR) is a solution to this problem, helping you protect your data and ensure business continuity (BC) in the face of a disaster. While this system can be very beneficial for businesses of all sizes, it’s important to have a provider implement it so you can realize its full potential.

Experts will integrate the cloud DR solution into your existing infrastructure and tailor it to your business needs. They’ll also manage and test it regularly, so you can focus on running your business. In this article, we’ll discuss the benefits of cloud disaster recovery as a service (DRaaS) and how to choose the right provider.

How Cloud Disaster Recovery Works

Cloud disaster recovery works by replicating your data continuously into a cloud environment. That way, if a disruption happens, a failover process can start, switching your operations to the cloud so you don’t lose data. Essentially, cloud DR has two processes:

• Orchestration, or coordinating failover and quickly recovering data.
• Recovery testing, or validating the DR plan’s effectiveness and spotting issues before they occur.

To use the cloud DR system, you need to integrate it with your on-premises infrastructure. A managed IT team can do this, making sure it’s compatible with your applications and functions properly in a disaster.

Benefits of Cloud Disaster Recovery

Cloud disaster recovery as a service can benefit your business in many ways, protecting your data and keeping operations running smoothly:

Cost Savings

A cloud DR solution can save your business a lot of money by helping you avoid downtime and data loss. Unlike a traditional DR solution, you don’t need to invest in costly hardware or infrastructure. A Cloud DR solution uses a pay-as-you-go model, so you only pay for what you use.

Scalability and Flexibility

With cloud DR, you can scale resources up or down depending on what your business needs and how it changes over time. The solution can also support various types of workloads and applications, making it highly versatile.

Faster Recovery Times

Cloud DR can provide near-instant failover capabilities, helping you reduce downtime and its associated costs. Compared to traditional DR, cloud DR usually recovers data much faster, storing it in multiple places so you can access it wherever and whenever you need it.

Improved Reliability and Redundancy

Reliability and redundancy are critical aspects of cloud DR. The solution replicates your data so that you can access it across multiple locations. With built-in redundancy, you can rest assured that your data is safe and accessible even in a disaster.

Accessibility

Cloud DR solutions mean you can access your data from anywhere with an internet connection. Work remotely with this system and ensure business continuity while on the go.

Challenges of Implementing Cloud Disaster Recovery

It can be challenging to implement a cloud disaster recovery plan without the help of professionals. Challenges can include:

• Complexity: Designing and configuring a cloud DR solution can be complex, as it requires expertise in cloud platforms, networking and security. Managed service providers will design and implement the system for you, which can help save you time and avoid issues down the road.
• Security and compliance concerns: Cloud disaster recovery compliance is crucial, helping you secure sensitive information and meet industry regulations. However, these regulations can be complex to fully understand and follow. That’s why professional implementation is so important — experts can make sure your system is secure and complies with data security regulations.
• Testing and maintenance: Cloud DR requires regular testing to make sure it works well and can protect your business from data loss. It might need routine maintenance or updates, which can be time-consuming to do on your own. A managed service provider will do these tasks for you, ensuring business continuity and protecting your business in the event of a disaster.
• Integrating with your existing systems: When implementing cloud DR, you need to make sure that it’s compatible with your on-premises infrastructure. This is yet another complex task that professionals are fully trained to handle for you. They can make sure your system works with your applications.
• Lack of internal expertise: Cloud DR requires continuous management to make sure it functions. Many businesses don’t have the expertise to do this. Without help, you might have trouble configuring it or adapting it to your business as it grows over time. Partnering with a managed service provider can help bridge this expertise gap.

What to Look for in a Managed IT Team for Cloud Disaster Recovery

When choosing a managed IT team, you need a partner with the expertise to design, implement and manage your solution the right way. A strong team will also test your system and handle issues before they can escalate, making sure the DR plan is successful. Here’s what to look for in a provider:  

Experience With Cloud Platforms

The team you choose should have the right experience with major cloud platforms like AWS, Azure and Google Cloud. They should know how each platform’s DR features work and best practices for implementing them. Your provider should also be able to recommend a platform best suited for your business, configuring it as needed.

Expertise in Disaster Recovery and Business Continuity Planning

Look for a team with a proven track record in cloud DR and business continuity planning. They should start by assessing your business needs and developing the DR plan around those. Your provider should also be able to guide you through the process, from consultation to management.

Strong Security Focus

Security is a crucial part of cloud DR, so make sure that your chosen IT team understands cloud security and best practices. They’ll need to know about data encryption, for instance, as well as access controls and tools for detecting threats. A strong IT team will know how to protect your data in the cloud.

Proactive Monitoring and Support

Your IT provider should be able to proactively manage your cloud DR solution, knowing how to spot issues and resolve them before they occur. Choose a provider that offers 24/7 support and has an escalation process in place so you can avoid downtime.

Compliance Knowledge

Compliance is crucial, especially if your business is in a regulated industry. The managed IT team you choose should have in-depth knowledge of relevant regulations for your business, like patient privacy laws, the General Data Protection Regulation (GDPR) and the Payment Card Industry Data Security Standard (PCI DSS). They can ensure that your cloud DR solution meets these requirements so you don’t run into compliance issues.

Clear Communication and Reporting

Effective communication is crucial for a successful partnership, so make sure your provider communicates clearly and regularly. You should always know about your DR environment’s status, as your team should flag potential issues and show you the results of each test. A good IT provider will also give you detailed reports on key metrics and performance indicators.

Morefield — Your Local Cloud Disaster Recovery Experts

Ensure your business continuity with a robust cloud disaster recovery plan. Morefield can help with comprehensive cloud DR solutions designed for your unique business needs. Our experts understand how important data protection is and focus on regulatory and internal compliance in our cloud DR solutions. We’ll design, implement and manage your system so that it meets regulatory requirements, helping you protect your data and drive productivity at your facility.

Keep your business running smoothly with Morefield’s managed IT solutions. Contact us today for a consultation and see how our cloud disaster recovery solution can ensure business continuity in the face of any disruption.

The Strategy for Senior Living With Mitel – Managed Private Cloud

The expense and liability of managing your own voice application servers have driven many organizations to migrate workloads to offsite datacenters. A private cloud offering combines the benefits of a public cloud with increased control and security for your organization.

• The datacenter operator handles the maintenance and upgrades at the customer’s convenience.
• Customers have dedicated virtual servers for each of their unique applications.
• Telecom regulatory fees and taxes, the compliance responsibilities for e911-related services, etc. all are managed by the operator.
• The workload is hosted from geo-redundant datacenters mitigating disruption and improving reliability and assuring operational continuity.
• Operators can include inbound | outbound calling plans, new | ported direct dial numbers and toll-free calling across the 48 contiguous US.

As an authorized Mitel reseller, Morefield is partnering with the operator Cloud9 Infrastructure who offers a managed private cloud that together with customer gateways, handsets result in a hybrid Mitel system to allow new | existing customers to connect, automate, and evolve virtually anywhere.  

The managed private cloud approach is an affordable, enterprise-level solution that allows organizations to communicate across multiple locations, with mobile workers and with their customers, no matter the location and available across any device.

Benefits of Adopting a Hybrid Architecture for your Mitel Platform

1. ​Carrier: current monthly TelCo costs, that are increasing exponentially, will go away with a migration to a hybrid system.  And that migration eliminates risk, uncertainty, disruption with aging copper TelCo​
2. Redundancy | Disaster Recovery | Incident Proof: Mitel applications are hosted within a resilient datacenter that is managed offsite; reducing capital cost to implement and maintain a business continuity strategy.
3. Less System Maintenance: expensive voice contracts.  Higher contractual costs for maintenance, software updates and incident response.  Fewer incidents for IT staff who are usually the first call for resolution, distracting them from higher payoff activities.  Existing infrastructure costs to support hardware lifecycles (i.e., hypervisors, servers, storage, etc.)​
4. Advanced feature adoption: advanced Mitel features that are cost prohibitive to implement for a single site are widely available to all customers across the hybrid cloud.    
5. Manufacturer Software Support: Software assurance from Mitel that is required for supporting the system throughout its lifecycle is included within the hybrid cloud offer.  Eliminating an expense with a Mitel system.

Future-Proofing Communications in Senior Living: A Hybrid Cloud Success Story

In today’s senior living communities, communication systems are more than just tools—they’re lifelines. From ensuring resident safety to coordinating staff across multiple buildings, reliable and responsive communication is essential. But many communities still rely on legacy, standalone systems that are costly to maintain and difficult to scale.

If you’re not ready to fully migrate to the cloud, there’s a smarter path forward: hybrid cloud communications.

The Challenge: Aging Systems and Rising Demands

Senior living campuses often span multiple buildings, each with their own cable plant, ethernet networking and tailored integrations to 3rd party systems to support daily operations. This distributed system requires constant upkeep—hardware replacements, software updates, and expensive support contracts. Meanwhile, regulations like Ray Baum’s Act and Kari’s Law demand precise emergency location reporting, adding pressure to modernize.

The Solution: A Hybrid Cloud Approach with Morefield and Cloud9 Infrastructure

With deep expertise in Mitel platforms, Morefield partners with Cloud9 Infrastructure to deliver a hybrid cloud solution tailored for senior living communities. This approach allows these organizations to:

• Preserve existing investments by reusing current Mitel phones and hardware.
• Centralize management across the campus (or multiple campuses) with a single, intuitive interface.
• Enhance safety with seamless integration into mass notification and e911 systems.
• Scale effortlessly as your community grows with new residents or adds new services.

Real Results: What Executive Directors Can Expect

• ✅ 24/7 Support & Protection from Incidents: Peace of mind with around-the-clock infrastructure support and fast recovery from cyber threats.
• ✅ Three-Tiers of Escalation: Backed by Morefield, Cloud9 Infrastructure, and Mitel for comprehensive issue resolution.
• ✅ Regulatory Compliance: Full adherence to emergency communication laws—no guesswork, no gaps.
• ✅ No Retraining Required: Staff can continue using familiar devices, minimizing disruption.

Why It Matters

As a leader for your senior living community, your focus is on delivering exceptional care and operational excellence. A hybrid cloud system helps you do both—without overhauling your entire infrastructure. It’s a cost-effective, future-ready solution that aligns with your mission to keep residents safe, staff connected, and operations running smoothly.

Ready to modernize your communications without starting from scratch?
Let Morefield help you connect, automate, and evolve—anywhere, on any device.

📞 Contact us today for a personalized consultation.