The Value of a Dedicated IT Service Desk: Why Your Business Needs More Than Just Technical Expertise

In today’s digitally connected world, every business—regardless of size or industry—relies on IT systems to operate efficiently. From email and phone systems to cloud storage and encrypted communication, every technology touchpoint is critical to employee productivity and customer satisfaction. When something goes wrong or when a simple question arises, organizations need immediate answers and dependable support. This is where a dedicated IT Service Desk becomes a strategic advantage—and where Morefield stands apart from other IT providers in Central Pennsylvania.

Why a Dedicated Service Desk Matters

Many Managed Service Providers (MSPs) tout their technical excellence, experienced staff, and robust IT solutions. However, many of these providers operate with lean resources. They either outsource their Service Desk functions or require their engineers to split time between installations, ongoing projects, and user support. The result? Delays in response, inconsistent service quality, and frustrated employees.

At Morefield, we’ve adopted a different approach. Our Service Desk is staffed entirely by Morefield employees—no outsourcing, no call centers, no rotating freelancers. This means that every time you call, email, or submit a ticket, you’re speaking directly with someone who understands your environment, your systems, and your business goals. More importantly, we have invested in a dedicated team whose sole responsibility is to triage incidents, respond to general questions, and resolve issues quickly and efficiently.

The Power of Focus: Dispatch and Incident Triage by Morefield

Having a dedicated team matters most when things go wrong. Whether it’s a system outage, a password issue, or confusion over a recent update, businesses don’t want to wait. They want a reliable partner who can jump into action, assess the issue, and provide a timely solution.

With Morefield, your Service Desk requests go directly to experienced support professionals—not an engineer on a job site or a tech team juggling multiple roles. Our dispatch and incident triage processes are streamlined and handled entirely in-house. This level of operational control allows Morefield to ensure consistency in how your tickets are prioritized, assigned, and resolved.

The Questions We’re Asked the Most: Insights from 2025 Service Desk Data

From January to May of 2025, Morefield gathered the incoming general questions to our Service Desk, sharing top topics that matter most to our clients. These questions reflect the daily challenges that employees face—and the critical need for responsive support.

The 15 most frequently asked topics in the first half of 2025:

1. Emails – Access issues, setting up forwarding rules, creating aliases, and troubleshooting email configuration.
2. How it works – Subjects related to comparisons; these questions typically request repeating past processes or setups.
3. Telephones – Everything from voicemail setup to call routing and phone extension configuration.
4. Outlook – Technical issues related to Microsoft Outlook, including sync problems and calendar features.
5. Outside Lines – Questions about physical and virtual lines: phone, fax, and network connectivity.
6. New – Requests related to onboarding employees, provisioning new devices, or activating new services.
7. Line of Business – Client-specific inquiries that emphasize Morefield’s ability to understand and support unique environments.
8. MS Office – Questions about Microsoft Office, Office 365
9. Cloud – Inquiries about cloud storage, cloud infrastructure, backups, and software-as-a-service platforms.
10. Encryption – Concerns about secure communication, encrypted file sharing, and delivery of sensitive information.
11. Daily Tech Consumption – General usage questions that often indicate a need for additional training or support documentation.
12. System Status – Questions focused on existing configurations or the current IT environment.
13. Encrypted Email – Specific, security-conscious queries about sending and receiving encrypted email.
14. Server – Server updates, configurations, and performance troubleshooting.
15. Access – Permission-based questions, often about access to folders, tools, or shared resources.

What This Tells Us

This data isn’t just a snapshot of what employees are asking—it’s a reflection of what matters most within a functioning workplace. Here are four trends that are supported by the dataset from the list of frequently asked questions:

• Email and phone issues appear regularly across all months, highlighting how foundational these systems are to daily operations.
• Access and network-related tickets show occasional spikes, often aligning with system updates or policy changes.
• Hardware and software questions maintain a steady presence, indicating ongoing employee support needs that require real-time answers.
• Security and cloud inquiries, while less frequent, demonstrate growing awareness and concern around secure, modern IT solutions.

In short, the questions may vary, but the need for fast, knowledgeable, and human support does not.

What Makes Morefield’s Service Desk Different?

Every MSP claims to have smart, helpful staff—and many do. The difference lies not in whether your provider has good people, but in whether those people are available when you need them. A brilliant engineer is no use to your business if they’re too busy on a field installation to answer a call or respond to a support ticket.

At Morefield, our Service Desk is built around availability and responsiveness. Our team is trained not just in IT, but in client communication, urgency handling, and follow-through. They aren’t stretched across multiple roles—they are focused entirely on providing timely service and knowledgeable support. And because they are Morefield employees, they are invested in our culture and committed to delivering an excellent experience every time your organization has a technical question.

Do You Know Your MSP’s Numbers?

We believe transparency is power. That’s why we actively analyze and share insights from our ticketing system to continually improve our service and help our clients see the value of what they’re receiving. If your current MSP isn’t showing you metrics or can’t explain where their support team spends their time, it may be time to ask harder questions.

• How quickly do they respond to incidents?
• What percentage of tickets are resolved on the first call?
• Are general questions being addressed or ignored in favor of project work?
• Are their experts split between support and installations, leaving you in the lurch?

At Morefield, we can answer those questions because we’ve built a model around dedicated service, measurable performance, and ongoing improvement.

Why It Matters to Your Business

When your employees can’t send an email, connect to a meeting, or access a shared folder, productivity comes to a halt. These are the moments when the quality of your IT support is put to the test—not by how complex their certifications are, but by how quickly and confidently they can help.

The Morefield Service Desk is more than a help line—it’s an extension of your team. It’s a strategic asset that gives your employees peace of mind, reduces downtime, and ensures your technology supports your business instead of slowing it down.

Ready for Better Support?

If your organization values responsiveness, personalized support, and consistent service, it’s time to consider a better option. Contact Morefield today to learn how our dedicated, staffed Service Desk can make a difference for your employees—and your bottom line.

Downtime can cost small and medium-sized businesses (SMBs) up to $25,000 per hour. With data loss becoming a common issue amidst cyberattacks and natural disasters, you should have a plan in place to prevent costly downtime. Cloud disaster recovery (DR) is a solution to this problem, helping you protect your data and ensure business continuity (BC) in the face of a disaster. While this system can be very beneficial for businesses of all sizes, it’s important to have a provider implement it so you can realize its full potential.

Experts will integrate the cloud DR solution into your existing infrastructure and tailor it to your business needs. They’ll also manage and test it regularly, so you can focus on running your business. In this article, we’ll discuss the benefits of cloud disaster recovery as a service (DRaaS) and how to choose the right provider.

How Cloud Disaster Recovery Works

Cloud disaster recovery works by replicating your data continuously into a cloud environment. That way, if a disruption happens, a failover process can start, switching your operations to the cloud so you don’t lose data. Essentially, cloud DR has two processes:

• Orchestration, or coordinating failover and quickly recovering data.
• Recovery testing, or validating the DR plan’s effectiveness and spotting issues before they occur.

To use the cloud DR system, you need to integrate it with your on-premises infrastructure. A managed IT team can do this, making sure it’s compatible with your applications and functions properly in a disaster.

Benefits of Cloud Disaster Recovery

Cloud disaster recovery as a service can benefit your business in many ways, protecting your data and keeping operations running smoothly:

Cost Savings

A cloud DR solution can save your business a lot of money by helping you avoid downtime and data loss. Unlike a traditional DR solution, you don’t need to invest in costly hardware or infrastructure. A Cloud DR solution uses a pay-as-you-go model, so you only pay for what you use.

Scalability and Flexibility

With cloud DR, you can scale resources up or down depending on what your business needs and how it changes over time. The solution can also support various types of workloads and applications, making it highly versatile.

Faster Recovery Times

Cloud DR can provide near-instant failover capabilities, helping you reduce downtime and its associated costs. Compared to traditional DR, cloud DR usually recovers data much faster, storing it in multiple places so you can access it wherever and whenever you need it.

Improved Reliability and Redundancy

Reliability and redundancy are critical aspects of cloud DR. The solution replicates your data so that you can access it across multiple locations. With built-in redundancy, you can rest assured that your data is safe and accessible even in a disaster.

Accessibility

Cloud DR solutions mean you can access your data from anywhere with an internet connection. Work remotely with this system and ensure business continuity while on the go.

Challenges of Implementing Cloud Disaster Recovery

It can be challenging to implement a cloud disaster recovery plan without the help of professionals. Challenges can include:

• Complexity: Designing and configuring a cloud DR solution can be complex, as it requires expertise in cloud platforms, networking and security. Managed service providers will design and implement the system for you, which can help save you time and avoid issues down the road.
• Security and compliance concerns: Cloud disaster recovery compliance is crucial, helping you secure sensitive information and meet industry regulations. However, these regulations can be complex to fully understand and follow. That’s why professional implementation is so important — experts can make sure your system is secure and complies with data security regulations.
• Testing and maintenance: Cloud DR requires regular testing to make sure it works well and can protect your business from data loss. It might need routine maintenance or updates, which can be time-consuming to do on your own. A managed service provider will do these tasks for you, ensuring business continuity and protecting your business in the event of a disaster.
• Integrating with your existing systems: When implementing cloud DR, you need to make sure that it’s compatible with your on-premises infrastructure. This is yet another complex task that professionals are fully trained to handle for you. They can make sure your system works with your applications.
• Lack of internal expertise: Cloud DR requires continuous management to make sure it functions. Many businesses don’t have the expertise to do this. Without help, you might have trouble configuring it or adapting it to your business as it grows over time. Partnering with a managed service provider can help bridge this expertise gap.

What to Look for in a Managed IT Team for Cloud Disaster Recovery

When choosing a managed IT team, you need a partner with the expertise to design, implement and manage your solution the right way. A strong team will also test your system and handle issues before they can escalate, making sure the DR plan is successful. Here’s what to look for in a provider:  

Experience With Cloud Platforms

The team you choose should have the right experience with major cloud platforms like AWS, Azure and Google Cloud. They should know how each platform’s DR features work and best practices for implementing them. Your provider should also be able to recommend a platform best suited for your business, configuring it as needed.

Expertise in Disaster Recovery and Business Continuity Planning

Look for a team with a proven track record in cloud DR and business continuity planning. They should start by assessing your business needs and developing the DR plan around those. Your provider should also be able to guide you through the process, from consultation to management.

Strong Security Focus

Security is a crucial part of cloud DR, so make sure that your chosen IT team understands cloud security and best practices. They’ll need to know about data encryption, for instance, as well as access controls and tools for detecting threats. A strong IT team will know how to protect your data in the cloud.

Proactive Monitoring and Support

Your IT provider should be able to proactively manage your cloud DR solution, knowing how to spot issues and resolve them before they occur. Choose a provider that offers 24/7 support and has an escalation process in place so you can avoid downtime.

Compliance Knowledge

Compliance is crucial, especially if your business is in a regulated industry. The managed IT team you choose should have in-depth knowledge of relevant regulations for your business, like patient privacy laws, the General Data Protection Regulation (GDPR) and the Payment Card Industry Data Security Standard (PCI DSS). They can ensure that your cloud DR solution meets these requirements so you don’t run into compliance issues.

Clear Communication and Reporting

Effective communication is crucial for a successful partnership, so make sure your provider communicates clearly and regularly. You should always know about your DR environment’s status, as your team should flag potential issues and show you the results of each test. A good IT provider will also give you detailed reports on key metrics and performance indicators.

Morefield — Your Local Cloud Disaster Recovery Experts

Ensure your business continuity with a robust cloud disaster recovery plan. Morefield can help with comprehensive cloud DR solutions designed for your unique business needs. Our experts understand how important data protection is and focus on regulatory and internal compliance in our cloud DR solutions. We’ll design, implement and manage your system so that it meets regulatory requirements, helping you protect your data and drive productivity at your facility.

Keep your business running smoothly with Morefield’s managed IT solutions. Contact us today for a consultation and see how our cloud disaster recovery solution can ensure business continuity in the face of any disruption.

The Strategy for Senior Living With Mitel – Managed Private Cloud

The expense and liability of managing your own voice application servers have driven many organizations to migrate workloads to offsite datacenters. A private cloud offering combines the benefits of a public cloud with increased control and security for your organization.

• The datacenter operator handles the maintenance and upgrades at the customer’s convenience.
• Customers have dedicated virtual servers for each of their unique applications.
• Telecom regulatory fees and taxes, the compliance responsibilities for e911-related services, etc. all are managed by the operator.
• The workload is hosted from geo-redundant datacenters mitigating disruption and improving reliability and assuring operational continuity.
• Operators can include inbound | outbound calling plans, new | ported direct dial numbers and toll-free calling across the 48 contiguous US.

As an authorized Mitel reseller, Morefield is partnering with the operator Cloud9 Infrastructure who offers a managed private cloud that together with customer gateways, handsets result in a hybrid Mitel system to allow new | existing customers to connect, automate, and evolve virtually anywhere.  

The managed private cloud approach is an affordable, enterprise-level solution that allows organizations to communicate across multiple locations, with mobile workers and with their customers, no matter the location and available across any device.

Benefits of Adopting a Hybrid Architecture for your Mitel Platform

1. ​Carrier: current monthly TelCo costs, that are increasing exponentially, will go away with a migration to a hybrid system.  And that migration eliminates risk, uncertainty, disruption with aging copper TelCo​
2. Redundancy | Disaster Recovery | Incident Proof: Mitel applications are hosted within a resilient datacenter that is managed offsite; reducing capital cost to implement and maintain a business continuity strategy.
3. Less System Maintenance: expensive voice contracts.  Higher contractual costs for maintenance, software updates and incident response.  Fewer incidents for IT staff who are usually the first call for resolution, distracting them from higher payoff activities.  Existing infrastructure costs to support hardware lifecycles (i.e., hypervisors, servers, storage, etc.)​
4. Advanced feature adoption: advanced Mitel features that are cost prohibitive to implement for a single site are widely available to all customers across the hybrid cloud.    
5. Manufacturer Software Support: Software assurance from Mitel that is required for supporting the system throughout its lifecycle is included within the hybrid cloud offer.  Eliminating an expense with a Mitel system.

Future-Proofing Communications in Senior Living: A Hybrid Cloud Success Story

In today’s senior living communities, communication systems are more than just tools—they’re lifelines. From ensuring resident safety to coordinating staff across multiple buildings, reliable and responsive communication is essential. But many communities still rely on legacy, standalone systems that are costly to maintain and difficult to scale.

If you’re not ready to fully migrate to the cloud, there’s a smarter path forward: hybrid cloud communications.

The Challenge: Aging Systems and Rising Demands

Senior living campuses often span multiple buildings, each with their own cable plant, ethernet networking and tailored integrations to 3rd party systems to support daily operations. This distributed system requires constant upkeep—hardware replacements, software updates, and expensive support contracts. Meanwhile, regulations like Ray Baum’s Act and Kari’s Law demand precise emergency location reporting, adding pressure to modernize.

The Solution: A Hybrid Cloud Approach with Morefield and Cloud9 Infrastructure

With deep expertise in Mitel platforms, Morefield partners with Cloud9 Infrastructure to deliver a hybrid cloud solution tailored for senior living communities. This approach allows these organizations to:

• Preserve existing investments by reusing current Mitel phones and hardware.
• Centralize management across the campus (or multiple campuses) with a single, intuitive interface.
• Enhance safety with seamless integration into mass notification and e911 systems.
• Scale effortlessly as your community grows with new residents or adds new services.

Real Results: What Executive Directors Can Expect

• ✅ 24/7 Support & Protection from Incidents: Peace of mind with around-the-clock infrastructure support and fast recovery from cyber threats.
• ✅ Three-Tiers of Escalation: Backed by Morefield, Cloud9 Infrastructure, and Mitel for comprehensive issue resolution.
• ✅ Regulatory Compliance: Full adherence to emergency communication laws—no guesswork, no gaps.
• ✅ No Retraining Required: Staff can continue using familiar devices, minimizing disruption.

Why It Matters

As a leader for your senior living community, your focus is on delivering exceptional care and operational excellence. A hybrid cloud system helps you do both—without overhauling your entire infrastructure. It’s a cost-effective, future-ready solution that aligns with your mission to keep residents safe, staff connected, and operations running smoothly.

Ready to modernize your communications without starting from scratch?
Let Morefield help you connect, automate, and evolve—anywhere, on any device.

📞 Contact us today for a personalized consultation.

An Existing Migration Path for a Mitel Platform – Public cloud for Voice

In a public voice communications cloud, also referred to as UCaaS, multiple organizations share resources that are hosted out of a datacenter and accessible via an Internet connection.  The managed platform offers benefits of simplicity, scalability, and savings.

• Simplification, companies don’t have to worry about maintenance; the cloud service provider handles all the updates and upgrades.
• Scalability, organizations can add or decrease seats based on business demands.
• Customers of cloud service providers eliminate the expense of maintaining communications hardware, warranty and repair of that equipment.

A public voice cloud can also have limitations. Operating systems and software, for instance, are upgraded under the service provider’s direction.  Companies who want customization, for line of business applications or additional security, are limited by the integrations offered by the cloud service provider.

A new Strategy for Mitel Platforms – Managed Private Cloud

The expense and liability of managing your own voice application servers have driven many organizations to migrate workloads to offsite datacenters. A private cloud offering combines the benefits of a public cloud with increased control and security for your organization.

• The datacenter operator handles the maintenance and upgrades at the customer’s convenience.
• Customers have dedicated virtual servers for each of their unique applications.
• Telecom regulatory fees and taxes, the compliance responsibilities for e911-related services, etc. all are managed by the operator.
• The workload is hosted from geo-redundant datacenters mitigating disruption and improving reliability and assuring operational continuity.
• Operators can include inbound | outbound calling plans, new | ported direct dial numbers and toll-free calling across the 48 contiguous US.

As an authorized Mitel reseller, Morefield is partnering with the operator Cloud9 Infrastructure who offers a managed private cloud that together with customer gateways, handsets result in a hybrid Mitel system to allow new | existing customers to connect, automate, and evolve virtually anywhere.  

The managed private cloud approach is an affordable, enterprise-level solution that allows organizations to communicate across multiple locations, with mobile workers and with their customers, no matter the location and available across any device.

Benefits of Adopting a Hybrid Architecture for your Mitel Platform

1. ​Carrier​; current monthly TelCo costs, that are increasing exponentially, will go away with a migration to a hybrid system.  And that migration eliminates risk, uncertainty, disruption with aging copper TelCo​
2. Redundancy | Disaster Recovery | Incident Proof​; Mitel applications are hosted within a resilient datacenter that is managed offsite; reducing capital cost to implement and maintain a business continuity strategy.
3. Less System Maintenance​; expensive voice contracts.  Higher contractual costs for maintenance, software updates and incident response.  Fewer incidents for IT staff who are usually the first call for resolution, distracting them from higher payoff activities.  Existing infrastructure costs to support hardware lifecycles (i.e., hypervisors, servers, storage, etc.)​
4. Advanced feature adoption​; advanced Mitel features that are cost prohibitive to implement for a single site are widely available to all customers across the hybrid cloud.    
5. Manufacturer Software Support​; software assurance from Mitel that is required for supporting the system throughout its lifecycle is included within the hybrid cloud offer.  Eliminating an expense with a Mitel system.

Case Study – Applying the Hybrid Approach Under Morefield Expertise for Education

Many school districts are reliant on multiple stand-alone systems that are placed across the properties.   These stand-alone systems require hardware management, system administration, software updates and expensive support agreements to ensure they are available to support school operations.

Districts that are not prepared to migrate their communications to the cloud and prefer to manage costs by continuing to leverage the investment from existing hardware will find hybrid systems an excellent solution.

Student | Staff safety is a primary concern for administrations. Government regulations around emergency calling (e911) require telephones to communicate an exact location within a school building to emergency dispatch and first responders when calling 911.  In addition, schools need to communicate with teachers and staff quickly and efficiently when an emergency occurs. The hybrid architecture offers greater integration options into mass notification systems helping safeguard everyone in the building.

With an extensive knowledge of Mitel, Morefield can facilitate a migration of the users to a hybrid system with Cloud9 Infrastructure, allowing a District to reuse existing hardware, handsets and achieve a single pane of glass for complete management and monitoring of their system. 

Outcomes for Education from the Adoption of a Hybrid System

Included support agreement​.  With software upgrades​ to keep the platform current, move add change work for the District’s users.  24×7 infrastructure support when incidents occur and ransomware protection​ with fast recovery from cyber events​.

Three levels of escalation.  Fully supporting the environment with Morefield expertise, Cloud9 Infrastructure and Mitel as the manufacturer.    ​

Agility.  Easy expansion with an​ ability to add to the platform, grow the system quickly and efficiently 

Compliant e911 services.  Confidence that the District is fully compliant with Ray Baum and Kari’s law​

​Keep your Mitel phones. Continued value from the Mitel investment and no user training required.

Ready to Future-Proof Your Communications?

Whether you’re looking to modernize your Mitel platform, reduce operational costs, or enhance system reliability and compliance, a hybrid cloud solution offers the flexibility and control your organization needs. With Morefield and Cloud9 Infrastructure, you can seamlessly transition to a smarter, more resilient communications system—without sacrificing your existing investments.

Let’s Start Your Hybrid Journey Today

 Contact Morefield for a personalized consultation and discover how we can help you connect, automate, and evolve—anywhere, on any device.

In a digitally connected world, WiFi has evolved from a luxury into a mission-critical service—especially within senior living communities.  From enhancing resident quality of life to enabling staff efficiency and compliance with healthcare standards, robust wireless infrastructure underpins every best-in-class retirement facility. But without a tailored approach, even the most advanced network can underperform. That’s where Morefield can lend our expertise.

Morefield offers specialized WiFi survey engagements that help retirement communities unlock the full potential of their wireless investments. With extensive experience and industry-leading tools, Morefield ensures that every corner of your facility is covered, every device stays connected, and every stakeholder—resident, guest, or staff—has a reliable, high-performance WiFi experience.

Why Wireless Networks are Strategic to Senior Living Communities

Supporting a Mobile Workforce

Caregiving is a highly mobile job. Staff move between resident rooms, common areas, and administrative offices to deliver personal care and medical assistance. These professionals rely on mobile devices for real-time communication, medication tracking, and emergency response. Weak or inconsistent WiFi signals can disrupt workflows and jeopardize the quality of care.

Connectivity for Roaming Medical Equipment

Modern facilities depend on mobile medical equipment—like computers on wheels (COWs), vitals monitors, and infusion pumps—these devices require stable, continuous wireless connectivity. This equipment must seamlessly roam across various zones within a building without losing connection. A properly configured WiFi network is crucial to ensuring that data transmission is uninterrupted, secure, and accurate.

Access to Electronic Health Records (EHR)

Updated resident health data is non-negotiable. Clinical and care staff must frequently access and update electronic health records at the point of care. A strong, secure wireless network ensures instant access to these records wherever they are needed, reducing errors and improving the quality and speed of care delivery.

Enhancing Resident Experience

Residents today want more than just care—they expect comfort and connectivity. Wireless-powered entertainment systems enable access to streaming services, interactive games, and meal ordering. Moreover, WiFi provides residents and their families the freedom to browse the internet, make video calls, and stay connected to loved ones.

Mission-Critical Notification Systems

Many senior living facilities use situational awareness and response assistant (SARA) systems for mass notifications, emergency alerts, and building-wide communication. These systems must operate over a highly available network to ensure safety and situational responsiveness in real time.

Ensuring Regulatory Compliance

Compliance with HIPAA and other healthcare regulations demand secure and reliable data communication. A poorly optimized network can leave sensitive health information vulnerable. Morefield’s expertise will confirm that your network supports encrypted communication and meets compliance standards to protect resident privacy.

The Benefits of a WiFi Survey

Confirm Wall-to-Wall Coverage

Every inch of a retirement facility matters—from resident rooms to courtyards.  A Morefield wireless survey ensures that there are no dead zones, guaranteeing coverage for any device that requires WiFi connectivity.

Optimize Access Point Placement

Correct placement and configuration of access points (APs) is both an art and a science. Morefield uses industry-leading Ekahau AI Pro software to visualize coverage, signal strength, and interference. The result?  Concise reports illustrating radio placement that maximizes efficiency and minimizes disruption.

Deliver High Speed Bandwidth and Throughput

Residents streaming movies, guests checking emails, and staff updating EHRs—all these actions compete for network bandwidth. Morefield ensures your network delivers the highest possible throughput, enabling high-speed performance without bottlenecks or lag.

Eliminate Interference and Dead Zones

WiFi interference can come from physical barriers like concrete walls, from electronic equipment, or even from overlapping channels in neighboring APs. A Morefield wireless survey will detect these issues, and then our staff of experts will recommend proven industry best practices to ensure a stable and consistent signal throughout your facility.

Return on Investment

Investing in a wireless infrastructure is a significant expense. Morefield’s survey confirms that your network is performing as designed, giving you confidence that your investment is delivering maximum value.

Morefield’s Wireless Expertise

Investment in Cutting-Edge Tools and Technology

Morefield does not rely on paper cups and floor plans for wireless design and deployment. With an investment in Ekahau Optimizer & Analyzer alongside of advanced diagnostic hardware, Morefield engineers are equipped to conduct detailed, accurate wireless assessments tailored to your facility’s specific needs.

A Proven Professional Services Team

The Morefield ProServices team includes seasoned wireless experts who hold multiple certifications in solution engineering, design, spectrum analysis, and channel optimization. These specialists bring vast technical knowledge and deep industry experience.

Trusted by Over 190 Senior Living Communities

Across Pennsylvania, Morefield has built consultative relationships with more than 190 CCRCs. These engagements allow Morefield to develop a refined understanding of the unique wireless challenges that senior living communities face, enabling our team to deliver customized, actionable solutions.

Solutions that are Vendor-Agnostic and Manufacturer-Authorized

Morefield is authorized to design, install, and support wireless solutions from leading manufacturers, including Cisco, Meraki and Aruba. This means our clients get the best-fit solutions—not just the default option from a single vendor.

Superior Support Desk

After implementation, Morefield’s commitment continues. Our dedicated support desk staffed by Morefield employees ensures that reported incidents are triaged and addressed swiftly. With SLA-backed responses and detailed ticket tracking, your employees can count on prompt, effective WiFi support when it matters most.

Empowering Senior Living Communities Through WiFi Excellence

WiFi is no longer just an amenity—it’s a strategic resource for senior living communities. From improving clinical workflows and ensuring resident safety to delivering the connected experiences residents and families expect, your wireless network is core to modern care delivery.

With a wireless survey from Morefield, you will gain confidence in your infrastructure, eliminate performance bottlenecks, and future-proof digital operations. With proven expertise, advanced tools, and deep sector experience, Morefield is an ideal partner to help maximize the value of your wireless network.

Is your network performing at its peak? Contact Morefield today for a consultation—and discover how strategic wireless design can elevate your community’s care and connectivity.