IT Project Engineer

We are seeking an experienced IT Project Engineer to join our dynamic team. In this role, you will lead the delivery of remote and on-site IT projects and services, ensuring high standards of quality and execution. You will act as a strategic technical partner to both clients and internal teams, contributing directly to client satisfaction and long-term relationships. This position also supports the delivery of co-managed IT services, collaborating closely with customers to align technology solutions with business needs.

Essential Duties and Responsibilities:

• Advanced analytical, problem-solving, and decision-making skills, combined with clear, professional written and verbal communication abilities.
• Strong interpersonal and client-facing skills, including active listening and a service-oriented mindset.
• Proficiency with PSA platforms and related business systems, with the ability to follow and improve documented workflows and processes.
• Working knowledge of all company solutions and service offerings, with the ability to position and apply them effectively in client environments.
• Experience deploying, supporting, and managing the following technologies:
  • Microsoft 365, including:
    • Entra ID
    • Exchange Online
    • Intune
    • OneDrive
    • SharePoint
    • Teams
  • Core network services, including DHCP and DNS
  • Microsoft Windows Server 2022 / 2025
  • Microsoft Active Directory
  • Microsoft Hyper-V
• Maintain strong business awareness of assigned clients, including an understanding of how projects and managed services align with their strategic objectives and operational goals.
• Lead clear, proactive communication with clients, providing regular status updates, managing expectations, and coordinating planned changes or service outages.
• Actively identify opportunities to improve client satisfaction, strengthen long-term relationships, and deliver additional value through technology solutions.
• Serve as a technical escalation point, collaborating with vendors and manufacturers to resolve complex issues that cannot be addressed through standard support channels.
• Communicate effectively and professionally with clients, internal teams, and third parties to ensure successful project outcomes and adherence to client expectations.
• Perform system documentation, technical assessments, and consulting engagements, including system reviews and strategic recommendations, as required.
• Conduct pre-sales site surveys and technical demonstrations, supporting sales efforts with expert engineering input when needed.
• Develop project scopes of work, bills of material (including equipment pricing), and detailed technical documentation to support project planning and execution.
• Proactively escalate engineering, service, or project risks that may impact timelines, service-level agreements, or client satisfaction.
• Provide technical leadership through mentorship, guidance, and knowledge sharing with other engineering and service team members.
• Deliver end-user and internal staff training to support technology adoption and operational effectiveness.
• Execute assigned project and service tickets within the PSA system, ensuring work is completed accurately, efficiently, and in accordance with defined processes.
• Maintain accurate system configurations, project documentation, and asset records within the PSA.
• Maintain professional and technical expertise through ongoing education, industry research, and participation in professional networks and organizations.
• Accurately record time, expenses, and all work activities in the PSA system in a timely manner.
• Demonstrate proficiency with PSA workflows and processes by completing required training and adhering to documented processes.
• Comply with all company safety policies and procedures, including the proper use of personal protective equipment (PPE), MSDS guidelines, and lockout/tagout practices.
• Participate in the after-hours on-call rotation as required to support service continuity.