Technology Administrator

Job Category: IT
Job Type: Full Time
Job Location: Remote but must be local to State College area for client visits

The Technology Administrator’s purpose is to attain a high level of client satisfaction, with a focus on technology alignment and operational success as a strategic technical resource for assigned clients. 

The Technology Admin conducts appointments for assigned clients on a defined schedule to develop familiarity with their IT environments and accomplish the following goals:

  • Assess and identify technology risks.
  • Develop and maintain technology standards to best practices.
  • Develop and maintain supporting documentation.
  • Assist with asset lifecycle management and technology recommendations.
  • Support networks and systems.
  • Diagnose and correct system and network issues. 
  • Assist the Morefield Technology Advisors and Professional Services teams with identifying and prioritizing IT initiatives that deliver technology success for assigned clients.

Essential Duties and Responsibilities:

  • Conduct regular proactive alignment visitations for assigned clients, with a mix of remote and on-site visitations, following a repeatable client interaction process.
  • Establishes a technical relationship with assigned clients and maintains constructive and informative communications to establish a high degree of client trust and satisfaction.
  • Conduct technology assessments and alignment reviews to company standards and best practices, discovering and identifying technical risks and correcting misalignments.
  • Validating and verifying system monitoring, management, and security tools to ensure they are working correctly to support client IT environments.
  • Maintaining awareness and knowledge of client IT environments and develops supporting documentation including hardware, software, cloud services, diagrams, configurations, support and warranty statuses, and procedural documents.
  • Assist with continued development, updating and maintenance, of company technology standards to drive proactive technology alignment and reduce technology risks.
  • Uphold technology best practices and reporting technology enhancement recommendations to the Technology Advisor team.
  • Interfaces with vendor / manufacturer technical personnel for client problems that cannot be resolved effectively.
  • Keeps client’s networks and systems running smoothly by performing proactive assessments and identifying and correcting misalignments ensuring system and network availability and security.
  • Complete scheduled reactive service tickets as assigned while on appointment.  Some tickets need to be resolved onsite for example, and it is best to schedule these tickets during regular appointments. 
  • Perform simple implementations/MACs like upgrading software, installing a printer, or other minor onsite and remote configuration changes.  May require after-hours coordination due to client maintenance planning.
  • Continually seeks opportunities to increase client satisfaction and deepen client relationships.
  • Builds awareness with specific knowledge of the client and how projects and services relate to their overall business.
  • May assist with Professional Services project scoping and technical information requests in relation to equipment, software, and other environmental information as requested.
  • May develop bills of material with equipment pricing and write detailed technical notes for internal use on projects as requested by Design Desk.
  • Provides technical assistance, training and mentorship as needed to other technical resources.  May provide end-user and staff training as needed.
  • Escalates engineering, service, or project issues that cannot be completed within agreed service levels.
  • Maintains professional and technical knowledge by continuing education, professional publications, establishing personal networks and participating in professional societies.
  • Promptly complete assigned tickets and documentation in the Morefield work-order system including service tickets, project tickets, configurations, and status updates.  Time and expenses entered as they occur.
  • Follows all company safety policies, including proper use of PPE, MSDS, lock and tag and others.
  • Participates in After-Hours On-Call schedule.

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